Customer Service

Submitting Artwork

Our design team loves to work alongside you to make sure your brewery, distillery, or winery's artwork and logo look fantastic on the glassware or promotional items you select. Take a look through this page to learn more about how our process works and to find out how you can help.


Digital Files

After you have placed a quote inquiry, one of our Customer Service Representatives will contact you promptly. You can email your files at that point.

Send Special Instructions

Feel free to send us any information you think we need. Remember, artwork preparation is complimentary, and you'll receive a digital proof for your approval before production.

We're easygoing! E-mail or transfer what you have and we'll work with you on the rest. Keep in mind that to keep your order moving as fast as possible, we prefer to receive vector file formats.

Note: Changing the file name to a vector file extension will not change the file type.


Preferred Vector File Types:
PDF (Adobe Acrobat)
AI or EPS (Adobe Illustrator) - Convert text to outlines and embed any linked images. See below for instructions.


Other Acceptable File Types for Coasters:

When screen printing, all art must be what is called vector art. Vector art is art created in the vector-based program Adobe Illustrator and is made up of points and paths. The benefit of vector art is that it is infinitely scalable. It maintains a high image quality no matter what size it is from as big as a building to as small as a bottle opener.

A vector artwork close-up.

Enlarged Vector Art


Some helpful tips when creating your artwork in Adobe Illustrator:

  • Text needs to be at least 6 pt in size
  • Please keep strokes and line weight at 1 pt and up
  • Convert all text to outlines (see below for instructions)
  • Do not use gradients and halftones, keep opacity at 100%

While we do not require vector art for producing coasters, if designing using raster art, a high-resolution of at least 300 ppi is needed. Raster art is an image made up of hundreds of tiny squares referred to as either pixels or dots. The most common type of raster art is a photograph. 

A raster artwork close-up.

Enlarged Raster Art


Some helpful tips when creating your artwork for your new coaster:

  • Text needs to be at least 6 pt in size
  • Convert all text to outlines  (see below for instructions)
  • Please embed all images and links  (see below for instructions)
  • Do not include dielines in your final file, turn that layer off

Outlining fonts is essential when sending artwork to press. If you use a font that the production artist does not have and it is not in an outlined format, the document will print incorrectly, or the artist will have to find a substitute which would ultimately change your design. Once you have outlined the font, the text is no longer text but rather a series of vector objects.

To Convert Text to Outlines:

Please note: Before converting all of your fonts to outlines, it's important to keep an editable copy of your document. That way if in the future, you need to edit the text you will still be able to do so and not have to re-create any of the artwork.

  • Go to Select > Select All (it's ok that everything is selected)
  • Go to Type > Create Outlines

How to outline text in Adobe Illustrator.

Now the text is outlined and you will not be able to edit the words as text. The text characters are now vector graphics with editable paths.

To Embed an Image:

In Adobe Illustrator or InDesign:

  • Go to Window > Links to open your links palette
  • Select the image or link you want to embed
    How to embed an image in Adobe Illustrator.


  • In the links palette, click the drop down arrow in the upper-right corner and select "embed image(s)"
    How to embed an image in Adobe Illustrator.


  • Your image is now embedded!


To make sure your logo and artwork looks fantastic, please send us vector art files or images with at least 300ppi. If your image is the correct size (or smaller) and saved at less than 300ppi, please do not increase the resolution. Once printed your image would turn out very blurry and pixelated. Ideally, full-color artwork should be 300ppi or higher at the size you would like it printed.


The bleed area on your artwork refers to the outer edge of the document. To prevent any white borders on your file, extend background images or color all the way to the edge, and slightly past it.


Web Images
We do not recommend using images taken from the internet (other than from a paid stock-image platform). Not only are they generally saved at a low resolution that we cannot use for print, but you might also run into copyright issues.